General Terms and Conditions

General Provisions

The provisions contained in these General Terms & Conditions are subject to change without notice. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are making reference to the most recent version of our General Terms & Conditions by visiting the GoldBet Website.
Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
1. "Customer" means a registered holder of a GoldBet Customer Account.
2. "Customer Credentials" means your GoldBet User ID and access password.
3. "GoldBet Rules" means any rules from time to time propagated by GoldBet in respect of the GoldBet Website and its use, and include:
  1. These General Terms & Conditions; and
  2. The GoldBet Wagering Rules.
4. "GoldBet Website" means our wagering website located at www.goldbet.com.au.
Any references to "you" or "your" in these General Terms & Conditions is a reference to a GoldBet Customer.
Any references to "we", "us" or "our" in these General Terms & Conditions is a reference to GoldBet.
By opening a GoldBet Customer Account, or by placing a bet with GoldBet, you are deemed to have read, and agreed to be bound by:
1. The terms and conditions set out hereunder;
2. The GoldBet Wagering Rules; and
3. The GoldBet Privacy Policy.
These General Terms & Conditions shall be governed by, and construed in accordance with, the Laws of the State of New South Wales and, in the event of any dispute arising from or in connection with these General Terms & Conditions, GoldBet and the Customer irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.
You agree that it is your responsibility to pay any tax or duty imposed on you by any competent authority in connection with your wagering activity.

About GoldBet

'GoldBet' is the trading name of GoldBet Pty Ltd (A.C.N. 639 183 136).
You agree that GoldBet offers a wagering service whereby Customers have the ability to place a bet with the possibilities of a win or a loss.
GoldBet is licensed by Greyhound Racing NSW and regulated by Liquor & Gaming New South Wales to accept wagers via the Internet and the telephone 24 hours a day.

Customer Identification

Identity Verification Requirements
1. Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identify in order to use your GoldBet Customer Account.
2. GoldBet requires that all Customers successfully verify their identity by the earlier of:
  1. Three (3) days after the date on which their Customer Account is opened; or
  2. Withdrawing any funds from their Customer Account.
3. If you have not successfully verified your identity by the time set out in the preceding Clause, your GoldBet Customer Account will be suspended indefinitely during which period you will not be able to access wagering functionality or perform any banking functions. Please note that any wagering transactions successfully placed prior to the suspension of your GoldBet Customer Account will stand.
4. In order to verify your identity, you may be required to provide additional information or upload documentation including, without limitation:
  1. A current Australian Driver's Licence;
  2. A current Australian Passport; and/or
  3. A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
  4. A bank statement showing the name of the account holder of the account used to deposit to GoldBet.
5. If you are required to provide additional documentation in accordance with the preceding Clause, you may also be required to provide originals or certified copies where necessary.
Third-Party Identity Verification Services
1. GoldBet may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of GoldBet Customers.
2. Your personal information may be supplied to any third-party engaged by GoldBet to provide identity verification services.
3. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

Management of Your Customer Account

Customer Information
1. You are responsible for ensuring that all personal information in your GoldBet Customer Account is kept current. You must notify us immediately if any of your personal information changes.
2. You agree that, by opening a GoldBet Customer Account, we may use your personal contact information (including your phone number and your emailing and mailing addresses) to keep you informed about GoldBet products, promotions, services and events from time to time.
3. Except as required by law, we confirm that we will not sell or distribute your personal information to any third-party without your prior consent. There are limited circumstances where we may be required to provide a third-party with access to your personal information including, without limitation, where a regulatory authority or sports controlling body requests said access for the purposes of an investigation or as part of an integrity protocol. In the event that we are required to provide a third-party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body.
Customer Credentials
1. You are responsible for ensuring that your Customer Credentials are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials have been compromised, you should notify GoldBet immediately.
2. You are able to update your password via the GoldBet Website, or via the telephone provided that your identity is able to be verified by the GoldBet operator.
3. If you have updated your password, GoldBet reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
Activity in Customer Account
1. You will be responsible for any and all activity in your GoldBet Customer Account.
2. Any wagers submitted via the Internet using a GoldBet Customer Account, or via the Telephone having quoted a GoldBet Customer's access credentials, will be deemed to have been validly submitted by the relevant Customer and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of GoldBet Management.
3. You will not attempt to use the GoldBet Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder through collusion.
Errors & Miscalculations
1. We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
2. You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your GoldBet Customer Account.

Customer Conduct

Creation of Accounts
1. In order to open a GoldBet Customer Account, you must be aged eighteen (18) years or above.
2. You must not open, or attempt to open, a GoldBet Customer Account using another person's identity or personal information.
3. You must not access, operate or use, or attempt to access, operate or use, another person's GoldBet Customer Account.
4. We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
5. Except where expressly authorised by GoldBet Management, you may not have more than one (1) GoldBet Customer Account.
6. If we discover that more than one (1) Customer Account has been opened on your behalf, we will immediately close the additional Customer Accounts and, if at that time your first-opened Customer Account is:
  1. Open and unrestricted, we will transfer any funds in said account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
  2. Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds in any of your Customer Accounts will be refunded to you.
Use of Your Customer Account
1. Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
2. You will not in any way disguise, interfere with, or prevent or inhibit us from identifying, the IP address of the device you are using to access the GoldBet Website.
3. You will not use a proxy server, ''robot'' or other automated process or application to submit or place bets or other transactions to the GoldBet Platform. All bets must be placed manually by the Customer.
4. You will not make offensive or potentially defamatory or inflammatory remarks in connection with the GoldBet Website.
5. You will not be abusive or threatening towards GoldBet staff in all of your dealings and communications with GoldBet.
Breach of GoldBet Rules
1. If we believe that you have breached the GoldBet Rules, or otherwise observe unusual, improper or suspicious activity in your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
  1. Suspend or close your Customer Account (either temporarily or permanently);
  2. Impose restrictions on your Customer Account including preventing you from accessing said account or otherwise limiting or withdrawing certain functionality such as banking or wagering;
  3. Require you to complete an account rectification and/or re-activation process;
  4. Require you to provide any information necessary for us to conduct any inquiries necessary in order to verify your compliance with the GoldBet Rules (regardless of whether you have previously provided such information) including, for example a statutory declaration regarding prior conduct, identification information, an undertaking regarding future conduct, or an authority to verify certain information with your financial institution; or
  5. Cancel, void or reverse any bets or transactions which were completed in contravention of the GoldBet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, GoldBet without any liability on our part).

Banking

Deposits
1. You are able to fund your Customer Account by the following means:
  1. Credit / Debit Card;
  2. Electronic Funds Transfer including via PayID (the GoldBet PayID our ABN: 43639183136);
  3. POLi Payments; or
  4. Bank Deposit.
2. GoldBet reserves the right to remove or restrict a Customer's access to the abovementioned payment methods for Customers who reside outside of Australia.
3. If you use a credit or debit card to fund your account, we may require that you provide us with a legible copy of the front and back of the relevant card. (When sending a copy of the card, the middle 8 digits of the credit card may be redacted for security purposes.)
4. If we require that you provide us with a legible copy of your credit card pursuant to the preceding Clause, you must have provided that card, and had it successfully verified by GoldBet Management, before you will be able to withdraw funds from your Customer Account.
5. Funds used to deposit into your betting account must come from your own bank account, not that of a 3rd party. For compliance and Austrac due diligence GoldBet may request proof of the source of deposited funds via a bank statement.
6. GoldBet may choose to credit funds that have been paid to GoldBet based on receipt or notification. Should funds not be received GoldBet considers this fraud and will enforce collection of the funds.
7. GoldBet does not offer credit facilities.
Withdrawals
1. Except where a Deposit Match Bonus has been awarded in connection with a given Deposit, all deposited funds must be turned over at least once before they will be able to be withdrawn.
2. If a Deposit Match Bonus has been awarded in connection with a given Deposit, GoldBet may require that deposited funds be turned over more than once before they will be able to be withdrawn. Whether, and to what extent, additional turnover will be required will be determined at the sole discretion of GoldBet Management.
3. You must have had your identity successfully verified before you will be able to withdraw funds from your Customer Account.
4. If you use a credit or debit card to fund your account, GoldBet may (at its sole discretion) elect to deposit the proceeds back to the credit or debit card used for the deposit.
5. If you have used POLi Payments to fund your account, GoldBet may (at its sole discretion) postpone the processing of any withdrawal requests until such time as any funds deposited via POLi Payments have been finally cleared and received by GoldBet.
Transaction Fees
1. We do not charge our Customers transaction fees in respect of deposits or withdrawals except where those deposits are made by way of telegraphic transfer. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.
2. We may (at our sole discretion) elect to pass on charges levied by our financial institution (or the provider of our merchant facility) in respect of telegraphic transfers used to either deposit or withdraw funds into/from your GoldBet Customer Account.

Fraud & Other Illicit Activity

GoldBet reserves the right to withhold deposited funds, and/or any winnings to which you might otherwise be entitled, if we determine that your account has been funded fraudulently or via the misuse of a Credit/Debit Card. Your Customer Account will also be immediately and permanently closed.
GoldBet will report any instances of inappropriate or fraudulent use of Credit/Debit Card will be reported to the competent authority.
You agree and warrant that you will not cancel, or instigate any 'charge-backs', of any deposits made to fund your Customer Account without first obtaining the consent of GoldBet. In the event that any deposits to your Customer Account are cancelled or 'charged-back', you agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with said cancellations or 'charge-backs', including (without limitation) those incurred by GoldBet in recovering the relevant amounts.
GoldBet reserves the right to:
1. Seek the fullest civil and criminal sanctions against any Customer involved in financial crime; and
2. To notify the relevant sport's governing body, or relevant competent regulatory or legal authority where we have reasonable grounds to suspect your involvement in financial crime or other illicit activity, without the need to provide you with prior notice.
If you dispute a financial transaction on your Customer Account relating to a third-party (e.g. Bank), GoldBet may temporarily suspend your Account, without notice, pending an investigation by us relating to the transaction. You agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with such an investigation.
GoldBet may, from time to time and at its discretion, conduct a review on the activity in your Customer Account in order to identify any suspicious, unusual, inappropriate or fradulent activity. In such an event, GoldBet reserves the right to suspend your Customer Account pending the completion and outcome of that review.
You hereby indemnify and shall be liable to pay GoldBet, on demand, all costs, charges or losses sustained, or liabilities incurred by GoldBet (including but not limited to any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from your fraudulent, improper, misleading, manipulative or otherwise unacceptable actions or activity (whether or not unlawful).

Dispute Resolution

If you have a dispute or greivance regarding a wager placed, or attempted to be placed, with GoldBet, please contact us via email at [email protected], or contact us via the Live Chat facility on our platform.
We will use our best endeavours to resolve the dispute in good faith as soon as practicable after receiving details of your dispute or greivance.
If any Dispute cannot be resolved between GoldBet and the Member, the Dispute must be referred to a representative of the Greyhound Welfare & Integrity Commission (the 'GWIC')via online or on phone. Nothing in this Rule precludes a party from urgent interlocutory relief from a Court if such relief is reasonably required.

Australian Consumer Law & Refund Policy

At GoldBet customer satisfaction is our priority. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy"). Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law. Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to request a refund of funds deposited that have not been used.
Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
Change of Mind & Refunds
1. In the event that you deposit with us and do not use the service, but you simply change your mind, we will, offer you a refund except in those exceptional circumstances detailed below.
2. To request a refund please submit your request via email to: [email protected]. We will use all reasonable endeavours to respond to and process your request within two (2) business days.
Exceptions
1. Notwithstanding the other provisions of this Refund Policy, we may refuse to provide a refund if:
  - You have used your Customer Account fraudulently or otherwise in contravention of these Terms & Conditions or the GoldBet Wagering Rules.
  - You have failed to successfully identify yourself or verify the card or account used to fund your Customer Account.
  - To do so would constitute a breach of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) in which event we are obliged to accord primacy to the provisions of the AML/CTF Act.
  - Any other exceptions apply under the Australian Consumer Law.
Your Data
1. In some cases, we may retain your data in accordance with our Privacy Policy.
2. If you wish your data to be destroyed or disposed of, we will comply with that request to the extent that we are permitted to do so by law having regard to our data retention obligations under law.

Responsible Gambling

GoldBet does not allow persons under eighteen (18) years of age to open or hold a GoldBet Customer Account. If your children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
GoldBet does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or suspended.
We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or are having difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the GoldBet Platform (or by contacting us).
If you are a Customer that has previously self-excluded from GoldBet, you must not subsequently attempt to open another Customer Account. GoldBet makes all reasonable efforts to prevent the creation of duplicate Customer Accounts, however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts including, without limitation, any wagering losses.