1. The provisions contained in these General Terms & Conditions are subject to change without notice. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are making reference to the most recent version of our General Terms & Conditions by visiting the Goldbet Website.
2. Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
   1. "Customer" means a registered holder of a Goldbet Customer Account.
   2. "Customer Credentials" means your Goldbet User ID and access password.
   3. "Goldbet Rules" means any rules from time to time propagated by Goldbet in respect of the Goldbet Website and its use, and include:
      1. These General Terms & Conditions; and
      2. The Goldbet Wagering Rules.
   4. "Goldbet Website" means our wagering website located at www.goldbet.com.au.
3. Any references to "you" or "your" in these General Terms & Conditions is a reference to a Goldbet Customer.
4. Any references to "we", "us" or "our" in these General Terms & Conditions is a reference to Goldbet.
5. By opening a Goldbet Customer Account, you agree to be bound by the terms and conditions set out hereunder and the Goldbet Wagering Rules.
6. These General Terms & Conditions shall be governed by, and construed in accordance with, the Laws of the State of New South Wales and, in the event of any dispute arising from or in connection with these General Terms & Conditions, Goldbet and the Customer irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.
7. You agree that it is your responsibility to pay any tax or duty imposed on you by any competent authority in connection with your wagering activity.

1. 'Goldbet' is the trading name of Goldbet Pty Ltd.
2. You agree that Goldbet offers a wagering service whereby Customers have the ability to place a bet with the possibilities of a win or a loss.
3. Goldbet is licensed by Greyhound Racing NSW and regulated by the New South Wales Office of Liquor, Gaming and Racing to accept wagers via the Internet and the telephone 24 hours a day.

1. Identity Verification Requirements
   1. Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identify in order to use your Goldbet Customer Account.
   2. Goldbet requires that all Customers successfully verify their identity by the earlier of:
      1. Fourteen (14) days of opening their Customer Account; or
      2. Withdrawing any funds from their Customer Account.
   3. If you have not successfully verified your identity by the time set out in the preceding Clause your Goldbet Customer Account will be suspended indefinitely during which period you will not be able to access wagering functionality or perform any banking functions. Please note that any wagering transactions successfully placed prior to the suspension of your Goldbet Customer Account will stand.
   4. In order to verify your identity, you may be required to provide additional information or upload documentation including, without limitation:
      1. A current Australian Driver's Licence;
      2. A current Australian Passport; and/or
      3. A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
   5. If you are required to provide additional documentation in accordance with the preceding Clause, you may also be required to provide originals or certified copies where necessary.
2. Third-Party Identity Verification Services
   1. Goldbet may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of Goldbet Customers.
   2. Your personal information may be supplied to any third-party engaged by Goldbet to provide identity verification services.
   3. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

1. Customer Information
   1. You are responsible for ensuring that all personal information in your Goldbet Customer Account is kept current. You must notify us immediately if any of your personal information changes.
   2. You agree that, by opening a Goldbet Customer Account, we may use your personal contact information (including your phone number and your emailing and mailing addresses) to keep you informed about Goldbet products, promotions, services and events from time to time.
   3. Except as required by law, we confirm that we will not sell or distribute your personal information to any third-party without your prior consent. There are limited circumstances where we may be required to provide a third-party with access to your personal information including, without limitation, where a regulatory authority or sports controlling body requests said access for the purposes of an investigation or as part of an integrity protocol. In the event that we are required to provide a third-party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body.
2. Customer Credentials
   1. You are responsible for ensuring that your Customer Credentials are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials have been compromised, you should notify Goldbet immediately.
   2. (You are able to update your password via the Goldbet Website, or via the telephone provided that your identity is able to be verified by the Goldbet operator.
   3. If you have updated your password, Goldbet reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
3. Activity in Customer Account
   1. You will be responsible for any and all activity in your Goldbet Customer Account.
   2. Any wagers submitted via the Internet using a Goldbet Customer Account, or via the Telephone having quoted a Goldbet Customer's access credentials, will be deemed to have been validly submitted by the relevant Customer and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of Goldbet Management.
   3. You will not attempt to use the Goldbet Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder through collusion.
4. Errors & Miscalculations
   1. We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
   2. You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your Goldbet Customer Account.

1. Creation of Accounts
   1. In order to open a Goldbet Customer Account, you must be aged eighteen (18) years or above.
   2. You must not open, or attempt to open, a Goldbet Customer Account using another person's identity or personal information.
   3. You must not access, operate or use, or attempt to access, operate or use, another person's Goldbet Customer Account.
   4. We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
   5. Except where expressly authorised by Goldbet Management, you may not have more than one (1) Goldbet Customer Account.
   6. If we discover that more than one (1) Customer Account has been opened on your behalf, we will immediately close the additional Customer Accounts and, if at that time your first-opened Customer Account is:
      1. Open and unrestricted, we will transfer any funds in said account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
      2. Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds in any of your Customer Accounts will be refunded to you.
2. Use of Your Customer Account
   1. Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
   2. You will not in any way disguise, interfere with, or prevent or inhibit us from identifying, the IP address of the device you are using to access the Goldbet Website.
   3. You will not make offensive or potentially defamatory or inflammatory remarks in connection with the Goldbet Website.
   4. You will not be abusive or threatening towards Goldbet staff in all of your dealings and communications with Goldbet.
3. Breach of Goldbet Rules
   1. If we believe that you have breached the Goldbet Rules, or otherwise observe unusual, improper or suspicious activity in your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
      1. Suspend or close your Customer Account (either temporarily or permanently);
      2. Impose restrictions on your Customer Account including preventing you from accessing said account or otherwise limiting or withdrawing certain functionality such as banking or wagering;
      3. Require you to complete an account rectification and/or re-activation process;
      4. Require you to provide any information necessary for us to conduct any inquiries necessary in order to verify your compliance with the Goldbet Rules (regardless of whether you have previously provided such information) including, for example a statutory declaration regarding prior conduct, identification information, an undertaking regarding future conduct, or an authority to verify certain information with your financial institution; or
      5. Cancel, void or reverse any bets or transactions which were completed in contravention of the Goldbet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, Goldbet without any liability on our part).

1. Deposits
   1. You are able to fund your Customer Account by the following means:
      1. Credit / Debit Card;
      2. Electronic Funds Transfer;
      3. POLi Payments; or
      4. Bank Deposit.
   2. Goldbet reserves the right to remove or restrict a Customer's access to the abovementioned payment methods for Customers who reside outside of Australia.
   3. If you use a credit or debit card to fund your account, we may require that you provide us with a legible copy of the front and back of the relevant card. When sending a copy of the card, the middle 8 digits of the credit card may be redacted for security purposes.
   4. Funds used to deposit into your betting account must come from your own bank account, not that of a 3rd party. For compliance and Austrac due diligence Goldbet may request proof of the source of deposited funds via a bank statement.
2. Withdrawals
   1. All deposited funds must be turned over at least once before they will be able to be withdrawn.
   2. You must have had your identity successfully verified before your will be able to withdraw funds from your Customer Account.
3. Transaction Fees
   1. We do not charge our Customers transaction fees in respect of deposits or withdrawals. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.

4. Refund Policy

   Customer Satisfaction is our Priority
   At Goldbet customer satisfaction is our priority.
   We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
   Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
   Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

   Australian Consumer Law
   Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to request a refund of funds deposited that have not been used. 
   Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
   If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will pr

   Change of Mind
   In the event that you deposit with us and do not use the service, but you simply change your mind, we will, offer you a refund.

   Exceptions
   Notwithstanding the other provisions of this Policy, we may refuse to provide a refund if:
   You have used the account fraudulently.
   You are unable to provide identification requirements we are required to hold per regulatory and Austrac requirements.
   Any other exceptions apply under the Australian Consumer Law.

   Your data
   In some cases, we may contain your data. We are happy to destroy any such data in event of a return if you request us to do so. 

   Refunds
   To request a refund please simply request a withdrawal online or email [email protected] 
   Your request will be processed within 48hours of your request.

   Contact Us
   Please chat to us on live chat or email [email protected]

1. Goldbet does not allow persons under eighteen (18) years of age to open or hold a Goldbet Customer Account. If your children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
2. Goldbet does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or suspended.
3. We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or are having difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the Goldbet Platform (or by contacting us).
4. If you are a Customer that has previously self-excluded from Goldbet, you must not subsequently attempt to open another Customer Account. Goldbet makes all reasonable efforts to prevent the creation of duplicate Customer Accounts, however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts including, without limitation, any wagering losses.

Protest Payout will be applied when the Clients horse is first past the post but the result is amended due to an upheld Stewards enquiry.

Protest Payout applies to every Australian Thoroughbred and Harness race. GoldBet does not offer a Protest Payout on any international race on any code.

In the event that a protest against the first horse to finish is upheld, Goldbet will pay both the interim winner (first past the post) as well as the official winner.

Protest Payout only applies to races where the horse that is first past the post is relegated. There will be no Protest Payout in the event that a horse finishes in 2nd or 3rd and falls out of the placings as a result of the protest (minor protests).

If a horse in a harness race gallops over the line, and is subsequently relegated, Goldbet will pay all bets on the relegated horse in the same fashion as we would in the event of a protest. Protest Payout only applies to official protests and does not include horse disqualification (including, but is not limited to weighing in incorrectly).

Protest Payout is only valid on Win Only Bets (fixed odds and tote) and the Win portion of Each Way bets. Only valid for bets placed on final field markets.

Pre-post or futures bets are not eligible for Protest Payout. Protest Payout does not apply to Special Markets (including, but not limited to multi bets, exotic bets, bonus bets, head to head betting, odds and evens and favourite vs field markets and jockey challenge betting).

In the event a protest is upheld, any Run 2nd promotions for that race will be void and bonuses not paid. The payout value will equal the full return the Client would have received had the horse been declared the official winner, subject to (10) to (12) below and Topsport.com.au betting rules and maximum payout limits.

Maximum Protest Payout is $2,000 per Client per race. Maximum Protest Payout is $5,000 per Client per day.

First bet only on an individual runner is eligible for Protest Payout.

For the Protest Payout, the Win dividends will be calculated using the final official dividend displayed on each TABs website or Fixed price as confirmed by customer in their bet slip.

Goldbet reserves the right to exclude or limit the eligibility of certain Clients from participating in Protest Payout and this product is available to recreational customers only.